1. Welcome and agreement

These Terms of Service ("Terms") are a binding agreement between you and Biohacking Bestie LLC, 25 First Ave SW, STE A, Watertown, SD 57201 ("Biohacking Bestie," "we," "us," "our"). They cover biohackingbestie.com, our online courses and programs, the Bestie app, our community spaces, and every product, content or service we offer (together, the "Services").

By using the Services or placing an order, you agree to these Terms, our [Privacy Policy], our Subscription Terms (section 5) and our Refund and Returns Policy. If you do not agree, please do not use the Services.

Please read section 15 carefully. It requires most disputes to be resolved through individual arbitration, not in court or as a class action, unless you opt out within 30 days.

We may update these Terms. We will post the new version with a new "Last updated" date. For material changes, we will email you or show a notice in the app before the change takes effect. Continuing to use the Services after a change means you accept it.

2. Who can use the Services

You must be at least 18 years old and able to form a binding contract. The Services are for your personal, non-commercial use. If you create an account, keep your login details secure and tell us at team@biohackingbestie.com if you think someone has used your account without permission. You are responsible for activity on your account.

3. Health information disclaimer

Biohacking Bestie is a wellness education brand. We are not a healthcare provider, and nothing in the Services is medical advice. Our content, courses, app features (including Ask Aggie and any AI-generated responses), coaching and community are for education and information only.

Talk to your doctor before starting any supplement, diet or exercise program, especially if you are pregnant, trying to conceive, breastfeeding, taking medication, under medical supervision, or have a health condition. Never ignore or delay medical advice because of something you read or heard through the Services. If you think you have a medical emergency, call 911 or your local emergency number.

The Bestie app's cycle predictions are estimates. They must not be used as contraception or to diagnose any condition.

Statements about our supplements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results vary, and testimonials reflect individual experiences, not typical results.

4. Orders, pricing and payment

When you place an order, you make an offer to buy. We may accept, limit or cancel any order, including for suspected fraud, resale, or a pricing or availability error. If we cancel after you have been charged, we will refund you in full.

Prices are in US dollars and do not include tax unless stated. You authorize us and our payment processors to charge your payment method for the order total, including tax and any shipping fees shown at checkout. Promotional codes have their own terms, cannot be combined unless stated, and have no cash value.

We try to describe products accurately, but colors, packaging and labels may change. The label on the product you receive controls.

5. Subscription Terms: automatic renewal and cancellation

This section applies to any subscription you buy on our website, including AutoShip and Save supplement orders and paid Bestie app memberships. Subscriptions renew automatically until you cancel. Before you subscribe, checkout shows the price, how often you will be charged, any minimum term, when the first and later charges happen, and how to cancel. You must agree to these terms by ticking an unchecked box before we charge you.

AutoShip and Save (supplements). When you choose AutoShip, you authorize us to charge your saved payment method the subscription price shown at checkout, plus applicable tax and shipping, at the frequency you picked (for example, every 30 days) and ship your products until you cancel. Your first charge is at checkout. We will email you a confirmation that restates the price, frequency, and how to cancel.

Bestie app memberships. Memberships bought on our website renew at the end of each monthly or annual period at the price shown at checkout until you cancel. Memberships bought through the Apple App Store or Google Play are billed and managed by Apple or Google, and their terms govern billing, renewal, cancellation and refunds. To cancel those, use your device's subscription settings.

Introductory and promotional pricing. If you subscribe at a discounted or trial price, checkout will show how long the offer lasts and the regular price you will pay after it. We will email you at least 7 days before a trial converts to a paid plan or a discount ends and your price increases.

Price changes. We may change subscription prices. We will email you at least 30 days before a new price applies to you, and you can cancel before it takes effect.

Annual renewal reminders. For annual memberships, we will email you a reminder 15 to 45 days before each renewal, including the renewal price and how to cancel.

How to cancel. You can cancel online at any time, in the same way you signed up, without calling or chatting with anyone:

• AutoShip: My Account > Subscriptions > Cancel,
• Bestie app bought on our website: Settings > Membership > Cancel in the app
• Bestie app bought through Apple: iPhone Settings > your name > Subscriptions
• Bestie app bought through Google Play: Play Store > Payments and subscriptions > Subscriptions

You can also email team@biohackingbestie.com. Cancel at least 2 days before your next charge to avoid it. If we offer you a discount or pause option when you cancel, you will always see a clear option to finish cancelling without accepting it.

After you cancel. AutoShip orders already processed will still ship. App access continues until the end of your current paid period. We do not give prorated refunds for partial periods unless the law requires it or our Refund and Returns Policy says otherwise.

Failed payments. If a renewal charge fails, we may retry it, pause your subscription or cancel it. You can update your payment method in My Account.

6. Purchases through Amazon, TikTok Shop and other marketplaces

If you buy our products through Amazon, TikTok Shop or another marketplace, that marketplace's terms, return policy and customer service rules govern your purchase, and that marketplace, not we, is your merchant of record. Sections 3, 8, 9, 10, 11, 12 and 15 of these Terms still apply to your use of the product and of our Services. We use information from marketplace orders only to fulfill and support those orders, as each marketplace's policies require, and we never add marketplace customers to our marketing lists without their separate consent.

7. Shipping, the 30-Day Happiness Guarantee and returns

Shipping times, costs and pre-order dates are in our Shipping Policy. Title and risk of loss pass to you when we hand your order to the carrier. If we cannot ship by the date we stated, we will tell you, and you can cancel for a full refund.

Our 30-Day Happiness Guarantee and return rules are in our Refund and Returns Policy, which is part of these Terms. In short: if you are not happy with your first order of a product, contact us within 30 days of delivery for a refund of the product price, with no need to send it back. The guarantee covers one unit of each product per customer, applies to first-time orders only (not AutoShip renewals), and does not cover shipping fees. The guarantee applies to purchases made on our website; marketplace purchases follow that marketplace's return policy.

8. Digital products: courses, programs and the Bestie app

License. When you buy a course or program or join the app, we give you a personal, non-transferable, non-exclusive license to access its content for your own use. You may not share logins, download or record videos (except where we offer downloads), resell content, or use it to teach or coach others.

Access period. Unless the sales page says otherwise, course and program purchases include 12 months of access to the videos and platform, plus continued access to the written course materials for as long as we offer the course. Live calls, community spaces and challenges run on the dates shown and may be recorded. App membership access lasts while your membership is active.

Changes. We may update, reorganize or retire content to keep it current. If we permanently stop offering a course during your access period, we will give you a copy of the written materials or a prorated refund.

Course refunds. If you complete the first two modules within 14 days of purchase and feel the program is not right for you, email team@biohackingbestie.com for a full refund. Requests after 14 days, or from accounts that have not started the program, are not eligible. Bundle purchases are refunded as one order. Any guarantee stated on a specific sales page applies to that purchase.

Community rules. In our community, comments and live sessions, be kind, do not give medical advice, do not sell or promote your own products, and do not share other members' personal stories outside the community. We may remove content or members who break these rules.

Ask Aggie and AI features. Ask Aggie uses artificial intelligence. Its answers are generated automatically, can be wrong, and are not reviewed by a person before you see them. They are educational, not medical advice. Do not rely on them for decisions about medication, pregnancy, or a health condition.

9. Reviews, testimonials and your content

Reviews must be honest and based on your own experience with the product. We do not pay for reviews, and we never condition a free product, discount or other benefit on a review being positive. If we send you a product to review, you must clearly disclose that in your review. Do not post claims that a product treated, cured or prevented a medical condition.

We publish reviews whether they are positive or negative, and we do not remove or hide a review because of its rating. We may decline or remove a review only if it is fake, written by someone with no experience of the product, offensive, off-topic, contains personal or medical information, or makes disease or treatment claims.

Nothing in these Terms limits your right to post an honest review of us anywhere, as protected by the Consumer Review Fairness Act.

You keep ownership of the content you post (reviews, comments, photos, progress pictures). You give us a non-exclusive, worldwide, royalty-free license to host and display it within the Services. We will use your name, photo, before-and-after images or story in advertising, emails or social media only with your separate written consent.

10. Affiliates, creators and endorsements

Some content about our products is created by affiliates, creators and customers who receive commissions, free products or other benefits from us. We require them to disclose that relationship clearly, as the FTC Endorsement Guides require. If you join our affiliate or creator program, you agree to make that disclosure in every post, video or message that promotes us.

11. Our intellectual property

The Services and everything in them (including the Biohacking Bestie and Bestie names and logos, course videos, recipes, programs, text, graphics and software) belong to us or our licensors and are protected by law. Apart from the limited license in these Terms, you get no rights to them.

12. Acceptable use

Do not misuse the Services. This includes: breaking the law; scraping or copying content; reverse-engineering the app; interfering with security; impersonating anyone; buying products to resell without our written permission; posting fake reviews; or uploading harmful code.

13. Disclaimers

THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WE DO NOT PROMISE ANY PARTICULAR HEALTH, WEIGHT, FERTILITY OR FITNESS RESULT. Some states do not allow these exclusions, so some may not apply to you.

14. Limitation of liability and indemnity

TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF (A) WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) $50. These limits do not apply to personal injury caused by our negligence, fraud, gross negligence or willful misconduct, or anything else the law does not allow us to limit.

If your breach of these Terms or misuse of the Services leads to a claim against us, you agree to cover our reasonable costs, including legal fees, to the extent the law allows.

15. Dispute resolution and arbitration (US residents)

Talk to us first. Before filing a claim, email team@biohackingbestie.com with "Dispute Notice" in the subject line, your name, contact details and a description of the issue. We will both try in good faith to resolve it within 60 days.

Individual arbitration. If we cannot resolve it, you and we agree that any dispute about the Services or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, not in court. The Federal Arbitration Act governs this section. Either of us may instead bring an individual claim in small claims court. Either of us may go to court to protect intellectual property or to seek public injunctive relief where the law requires it.

No class actions. Claims may only be brought individually, not as a plaintiff or class member in any class, consolidated or representative action. You and we waive any right to a jury trial.

Mass arbitration. If 25 or more similar claims are filed against us by the same or coordinated counsel, the claims will be batched in groups of 25 and resolved in sequence, with one arbitrator per batch, and filing fees will be due only for the batch in progress.

Opt out. You can opt out of this arbitration agreement by emailing team@biohackingbestie.com with "Arbitration Opt-Out" in the subject line within 30 days after you first accept these Terms. Include your name, address, account email and a clear statement that you want to opt out. Opting out does not affect any other part of these Terms.

16. General

These Terms are governed by the laws of the State of South Dakota and applicable federal law, except where the consumer protection law of the state where you live gives you rights that cannot be waived. If any part of these Terms is unenforceable, the rest still applies. We may assign these Terms; you may not without our consent. Our not enforcing a term is not a waiver. These Terms, plus the policies they reference, are the whole agreement between us.

17. Contact

Biohacking Bestie LLC, 25 First Ave SW, STE A, Watertown, SD 57201 · team@biohackingbestie.com · https://help.biohackingbestie.com/