Privacy Policy

Privacy Policy for BESTIE

At BESTIE, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our app, website, and services (“Services”). It also describes your rights and choices regarding your personal data.

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Table of Contents

  1. Personal Data We Collect
  2. How We Use Your Personal Data
  3. Legal Bases for Processing Your Data
  4. Your Privacy Rights
  5. Sharing Your Personal Data
  6. Retention of Your Personal Data
  7. Security of Your Personal Data
  8. Children’s Privacy
  9. Storage and International Data Transfers
  10. Cookies and Similar Technologies
  11. Third-Party Services and Integrations
  12. Updates to This Policy
  13. Contact Us


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1. Personal Data We Collect

We collect personal data to provide and improve our Services. The types of data we collect include:

1.1 Information You Provide Directly

  • Account Information: Name, email address, password, date of birth, and other details provided during account creation.
  • Wellness Data: Cycle tracking, fitness activity, dietary preferences, workout logs, and other wellness-related data you input into the app.
  • Communication: Data from your interactions with customer support or feedback submissions.

1.2 Information Collected Automatically

  • Device Data: Details about your device, including model, operating system, IP address, and unique identifiers.
  • Usage Data: App interaction patterns, feature usage, and error reports for troubleshooting.
  • Location Data: Approximate geographic location inferred from your IP address.

1.3 Information from Third Parties

  • Linked Accounts: Data from integrated third-party services, such as health tracking devices or fitness apps.
  • Service Providers: Information from analytics or marketing platforms to improve app functionality.


 

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2. How We Use Your Personal Data

We process your personal data for the following purposes:

  • To Provide and Maintain Services: Deliver app features, track wellness data, and personalize your experience.
  • To Communicate with You: Send updates, notifications, and customer support responses.
  • To Improve and Develop BESTIE: Conduct analytics, troubleshoot issues, and optimize performance.
  • To Comply with Legal Obligations: Meet regulatory requirements and respond to lawful requests.
  • To Promote BESTIE: Offer promotional content, personalized recommendations, and discounts with your consent.


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3. Legal Bases for Processing Your Data

We process your personal data under the following legal bases:

  • Consent: When you explicitly agree to share specific data, such as for personalized marketing.
  • Contractual Obligations: To provide the services you’ve agreed to use.
  • Legitimate Interests: To improve our services and ensure security, balanced against your rights.
  • Legal Compliance: To meet applicable legal and regulatory requirements.


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4. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we process about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your personal data, subject to legal requirements.
  • Restriction: Limit the processing of your data in certain circumstances.
  • Portability: Obtain your data in a portable format for personal use.
  • Objection: Opt out of specific data processing activities, such as marketing.
  • Withdraw Consent: Revoke previously given consent without affecting prior processing.

To exercise your rights, contact us at team@biohackingbestie.com Verification of your identity may be required.


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5. Sharing Your Personal Data

We may share your data with trusted third parties in the following scenarios:

  • Service Providers: Partners who assist with hosting, analytics, customer support, or other operational needs.
  • Legal Obligations: When required by law, such as responding to legal processes or protecting against fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

BESTIE does not sell or rent your personal data to third parties.

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6. Retention of Your Personal Data

We retain your personal data for as long as necessary to:

  • Provide and improve our Services.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

Inactive accounts may be anonymized or deleted after 24 months. Backup systems may take up to 90 days for full erasure.

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7. Security of Your Personal Data

We implement industry-standard security measures, including:

  • Data Encryption: Protecting your data during transmission and at rest.
  • Access Controls: Limiting access to personal data to authorized personnel.
  • Regular Audits: Conducting security assessments and vulnerability testing.

While we strive to protect your data, no system is 100% secure. Please safeguard your account credentials.

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8. Children’s Privacy

BESTIE is not intended for users under 13 years old (16 in certain jurisdictions). If we discover we have collected data from minors, we will delete it promptly. Parents can contact us for assistance.


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9. Storage and International Data Transfers

Your data may be stored or processed outside your country of residence. We take appropriate safeguards to protect your data during transfers, such as:

  • Standard Contractual Clauses (SCCs): For data transfers within the EU/EEA.
  • Compliance with Local Laws: Adhering to applicable data protection regulations.

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10. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enhance app functionality and performance.
  • Provide personalized content and recommendations.
  • Conduct analytics and measure marketing effectiveness.

You can manage your cookie preferences in your browser or device settings. Learn more in our Cookie Policy.

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11. Third-Party Services and Integrations

BESTIE integrates with third-party services to enhance functionality. These services may have their own privacy policies. Key integrations include:

  • Analytics Providers: For usage tracking and insights.
  • Cloud Hosting Services: For secure data storage.
  • Payment Processors: For subscription management.


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12. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through email or in-app notifications. Continued use of BESTIE constitutes acceptance of the updated policy.

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13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:


Business Address: 25 First Ave SW, STE A, Watertown, SD 57201

Email: team@biohackingbestie.com

We value your trust and are committed to protecting your privacy.


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